Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties when you've given them permission to share it with us.

• Personal identification information including name, email address, phone number, and mailing address
• Financial information necessary for banking security services, including account numbers and transaction history
• Technical information such as IP address, browser type, operating system, and device identifiers
• Usage data including pages visited, features used, and time spent on our platform
• Communication records including customer service interactions and support requests

How We Use Your Information

We use the information we collect to provide, maintain, and improve our digital banking security services, communicate with you, and comply with legal obligations.

Data Sharing and Disclosure

We share your information only in specific circumstances and with appropriate safeguards in place. Under Canadian privacy laws, we maintain strict controls over who can access your data.

• Service providers who help us operate our platform, subject to confidentiality agreements
• Financial institutions when necessary for banking security verification
• Law enforcement agencies when legally required or to protect against fraud
• Professional advisors including lawyers and auditors under professional privilege
• Business partners for joint security initiatives, with your explicit consent

Your Rights and Choices

Under Canadian privacy legislation, including PIPEDA, you have specific rights regarding your personal information. We're committed to helping you exercise these rights effectively.

• Access your personal information and receive a copy of the data we hold about you
• Correct inaccurate or incomplete information in your account
• Request deletion of your personal information, subject to legal retention requirements
• Object to certain types of data processing, such as direct marketing
• Withdraw consent for data processing where consent is the legal basis
• File a complaint with the Privacy Commissioner of Canada if you believe we've mishandled your data

Data Security and Retention

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices meet or exceed industry standards for financial services.

• End-to-end encryption for all sensitive financial data transmission
• Multi-factor authentication for account access and administrative functions
• Regular security audits and penetration testing by third-party experts
• Secure data centers with 24/7 monitoring and restricted physical access
• Employee training programs on data privacy and security best practices
• Incident response procedures for potential security breaches

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and resolve disputes. Financial transaction data is typically retained for seven years as required by Canadian banking regulations.

International Data Transfers

While we primarily process data within Canada, some of our service providers may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through your registered email address or by posting a notice on our website.

Minor changes may be made without individual notification, but we encourage you to review this policy regularly. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.